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General Manual
1: What does a Helpline staff primarily do?
troubleshoot personal computer and Internet issues
various projects such as maintaining websites and moving inventory
daily computer lab inspections, computer lab state monitoring
take phone calls from users
assist with computer lab and printing issues, enforce policies, perform routine lab maintenance
2: What does a NetTech primarily do?
troubleshoot personal computer and Internet issues
various projects such as maintaining websites and moving inventory
daily computer lab inspections, computer lab state monitoring
take phone calls from users
assist with computer lab and printing issues, enforce policies, perform routine lab maintenance
3: What does a PCC primarily do?
troubleshoot personal computer and Internet issues
various projects such as maintaining websites and moving inventory
daily computer lab inspections, computer lab state monitoring
take phone calls from users
assist with computer lab and printing issues, enforce policies, perform routine lab maintenance
4: What does a Site Manager primarily do?
troubleshoot personal computer and Internet issues
various projects such as maintaining websites and moving inventory
daily computer lab inspections, computer lab state monitoring
take phone calls from users
assist with computer lab and printing issues, enforce policies, perform routine lab maintenance
5: What does a Special Ops staff primary do?
troubleshoot personal computer and Internet issues
various projects such as maintaining websites and moving inventory
daily computer lab inspections, computer lab state monitoring
take phone calls from users
assist with computer lab and printing issues, enforce policies, perform routine lab maintenance
6: What division of University Housing is RTS a part of?
Dining Services
Residential Life
Business and Technology Services
