General Manual

1: What does a Helpline staff primarily do?

troubleshoot personal computer and Internet issues

various projects such as maintaining websites and moving inventory

daily computer lab inspections, computer lab state monitoring

take phone calls from users

assist with computer lab and printing issues, enforce policies, perform routine lab maintenance

2: What does a NetTech primarily do?

troubleshoot personal computer and Internet issues

various projects such as maintaining websites and moving inventory

daily computer lab inspections, computer lab state monitoring

take phone calls from users

assist with computer lab and printing issues, enforce policies, perform routine lab maintenance

3: What does a PCC primarily do?

troubleshoot personal computer and Internet issues

various projects such as maintaining websites and moving inventory

daily computer lab inspections, computer lab state monitoring

take phone calls from users

assist with computer lab and printing issues, enforce policies, perform routine lab maintenance

4: What does a Site Manager primarily do?

troubleshoot personal computer and Internet issues

various projects such as maintaining websites and moving inventory

daily computer lab inspections, computer lab state monitoring

take phone calls from users

assist with computer lab and printing issues, enforce policies, perform routine lab maintenance

5: What does a Special Ops staff primary do?

troubleshoot personal computer and Internet issues

various projects such as maintaining websites and moving inventory

daily computer lab inspections, computer lab state monitoring

take phone calls from users

assist with computer lab and printing issues, enforce policies, perform routine lab maintenance

6: What division of University Housing is RTS a part of?

Dining Services

Residential Life

Business and Technology Services