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Customer and after sale service
1: What is customer service?
the provision of a service that the customer provides
Customer service is the experience a customer gets when using products made by the business.
2: what are the 3 ways in which the quality can be ensured?
providing
asking
innovation
speaking
3: which one is the correct statement?
customers expect a high quality standard for low priced items
customers expect a low quality standard for high priced items
4: what did the previous statement describe?
after-sale service
price vs customer service
5: describe after sale service
Periodic or as-required maintenance or repair of equipment by its manufacturer or supplier, during and after a warranty period.
when you provide a service after its gone through the sale process